We ship our boxes around the 15th-20th of the month. Sign up before the 18th to receive the current month’s box!
You’ll be updated at every step of the shipping process via email. For US residents, shipping take 3-7 days once it reaches the post office. International shipping takes about 2-3 weeks, depending on location! (We ship from Northern VA).
Changes to your account (i.e. cancellations, address changes) are to be made NO LATER THAN the 11th of each month to allow enough time to make changes to your box labels. Any changes requested after the 11th will not go into effect until the next month.
Please email us at [email protected] or click the chat button at the bottom right of your screen!
If you haven’t received your tracking information by the 25th, contact us and we’ll make sure your box is on its way. If your box is lost in transit or is not showing any updates 48 hours after receiving the tracking information, please contact us at [email protected]
Right now, all of our contests and challenges can be found in our Facebook Group for members. Search “The Booster Bricks Club” on Facebook and request to join. Deadlines and rules are posted on each challenge thread! If you ever have any questions about this, just reach out!
In the event that FedEx/USPS states that your package has been delivered to you, yet you did not receive it, you must contact your local post office within 24 hours of said delivery. Please understand that we cannot refund you for a package that shows it was delivered to you according to tracking. It is your responsibility to follow up to locate your package. We will do everything in our power to help you with the recovery process but ultimately it is your responsibility to follow through with your local post office first for the recovery of the missing package.