cLUB FAQ

We ship our boxes around the 15th-20th of the month. Sign up before the 18th to receive the current month’s box!

You’ll be updated at every step of the shipping process via email. For US residents, shipping take 3-7 days once it reaches the post office. International shipping takes about 2-3 weeks, depending on location! (We ship from Northern VA).

While we only use 100% authentic LEGO pieces, we are not affiliated with or sponsored by the LEGO Group.
 
We work with a company called Replay Bricks. They buy used LEGO collections, then sort, wash, and sanitize the pieces which we then use to package our various challenge packs. The assortment and variety of LEGO pieces in our packs is unlike what you can buy new in stores, since LEGO has retired many pieces over the years. 
 
Yes. All of our plans are auto-recurring unless canceled. Cancellation is as easy as sending us an email! ([email protected])
 
Cancellations can be made any time, but please email us before you are billed for the next period. If you subscribe to a 3- or 12-month plan, your cancellation will take effect prior to your next renewal, and you’ll still get the remaining boxes that you’ve paid for on your plan.

Either by clicking the chat icon in the bottom right corner or emailing us at [email protected]

You’ll be updated at every step of the shipping process via email. For US residents, shipping take 3-7 days once it reaches the post office. International shipping takes 2-3 weeks, depending on location! (We ship from Virginia, USA). PLEASE NOTE: Your package will be delivered to your door via your local post office UNLESS (some select countries) your local postal service does NOT deliver to homes. In that case you will need to pick it up yourself. 
We recommend our boxes for kids ages 4-12, but LEGO can be enjoyed by anyone 4 and up! Our challenges are designed with all ages and skill levels in mind.
 

Changes to your account (i.e. cancellations, address changes) are to be made NO LATER THAN the 11th of each month to allow enough time to make changes to your box labels. Any changes requested after the 11th will not go into effect until the next month.

Please email us at [email protected] or click the chat button at the bottom right of your screen!

 
 

If you haven’t received your tracking information by the 25th, contact us and we’ll make sure your box is on its way. If your box is lost in transit or is not showing any updates 48 hours after receiving the tracking information, please contact us at [email protected]

Right now, all of our contests and challenges can be found in our Facebook Group for members. Search “The Booster Bricks Club” on Facebook and request to join. Deadlines and rules are posted on each challenge thread! If you ever have any questions about this, just reach out! 

Once your package is in the care of the FedEx/USPS, we cannot be held responsible for lost or stolen packages. In a perfect world – we would have ultimate control over the delivery system – but we are a very small business and are at the mercy of their mistakes – we also can’t be held responsible for a neighbor’s sticky fingers. If you think you have such neighbors – consider sending your package to a friend or to your work address. We do provide proof of shipment with the tracking link so you can follow it along its journey.

In the event that FedEx/USPS states that your package has been delivered to you, yet you did not receive it, you must contact your local post office within 24 hours of said delivery. Please understand that we cannot refund you for a package that shows it was delivered to you according to tracking. It is your responsibility to follow up to locate your package. We will do everything in our power to help you with the recovery process but ultimately it is your responsibility to follow through with your local post office first for the recovery of the missing package.
 
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